Privacy Notice

The Board of Pardons and Parole respects your privacy. We recognize the importance of maintaining confidentiality of your personal information. The types of personal information that could be collected are full name, phone number, email address and phone number. This information is not shared, sold, or rented to third parties for marketing or promotional purposes. We also restrict access of personal information to those Board employees who need to know the information to provide a service to you. Based on current policy, data collected will be destroyed 30 years after the subject / incarcerated individual has terminated with the Board of Pardons and Parole. If you are submitting a character reference via [email protected] or a victim impact statement via [email protected] by law the Board is required to disclose that document to the subject / incarcerated individual. Victims personal information will be redacted prior to disclosure. If required by law, we may disclose your information to comply with the legal process.

Website User Data

The Board uses cookies, pixels, and tags to operate, secure, and maintain our websites. Below is a breakdown of the types of cookies we use, the data collected, and their purposes.

Analytics and Site Improvement

We utilize Google Analytics to better understand how visitors interact with our website. To do this, we collect data regarding page views, navigation paths, and the time spent on specific pages. We also look at technical details like device and browser information, general location (at the city and state level), and referral sources. This information is used to help us improve website design, refine our content, and accurately measure overall website performance.

Research and Citizen Feedback

Gathering direct feedback is vital for the improvement of government services. We may use tools like Qualtrics to gather user experience feedback and track interactions with survey prompts. This data is collected for user experience research and monitoring, allowing us to understand citizen needs and enhance website usability. Ultimately, these insights help inform important policy decisions and ensure our services remain responsive to the public.

Security and Data Integrity

To protect our website and its users from security threats and unauthorized access, we employ security technologies like Google reCAPTCHA. These tools may collect session identifiers, authentication (login) status, and security tokens, as well as information on login attempts and patterns. This data is used to maintain secure user sessions, detect and prevent malicious activity, and ensure the integrity of the data handled within our systems.

Website Performance and Reliability

We use load balancing and caching technologies to optimize website speed, reliability, and overall performance. The technical metrics collected for this purpose include page load times, server response times, resource usage data, and error logs. By analyzing these metrics, we can balance server loads effectively and cache frequently accessed content for quicker access. This ongoing monitoring ensures the website remains available and performs efficiently for all users.

Sharing and Selling of User Data

The Board may share your user data with specific entities under certain conditions as allowed or required by law. We may share data with other state agencies when necessary to help analyze or improve government services. We partner with vendors who perform essential services, such as hosting our website, securing our systems, or resolving technical problems. These providers are contractually prohibited from using your data for their own purposes. We utilize services from specific third parties whose contracts may permit them to use some user data to improve their own products or services. The Board does not sell your user data.