MyVoice: Victim Notification System

MyVoice: Victim Notification Sytem

The Utah Board of Pardons and Parole provides MyVoice, a trauma-informed digital platform developed in collaboration with survivors, to move beyond traditional mail notification methods to offer control over how and when they receive notifications about parole hearings.

To ensure the security and integrity of the notification process, MyVoice is limited to Victims of Record. A Victim of Record is defined as a person who has been identified as a victim in a criminal case that has resulted in a prison sentence under the jurisdiction of the Board of Pardons and Parole.

System Features

With MyVoice, Victims of Record can choose how and when they receive updates—whether by text, email, or mail. The system includes unique trauma-informed features, such as:

• Customizable Notifications: Survivors can choose their preferred method of contact (email, text, and/or mail).
• Trauma-Informed "Blackout Dates": Users can set specific dates, such as traumatic anniversaries, during which they will not receive notifications.
• Secure Access: A personalized PIN-based login ensures the identity of the victim.
• Safety First: The portal includes a "Quick Exit" button that immediately signs the user out and redirects to a neutral site for those in sensitive safety situations.

Enrollment Process

The Board is implementing a strategic enrollment plan to manage system volume and ensure every survivor is supported during the transition.

• New Sentences: As individuals are sentenced to prison, their victims will automatically receive a letter containing a unique PIN to register for MyVoice.
• Existing Cases (Hearing-Based Outreach): For survivors of those already serving sentences, the Board will reach out proactively based on the date of the next scheduled hearing. This ensures that those with upcoming proceedings are prioritized for enrollment.
• On-Demand Enrollment: Survivors who wish to enroll immediately do not need to wait for a letter. They may contact the Board of Pardons and Parole directly via phone at 801-261-6464 or email [email protected] to request their secure PIN.

Participation in MyVoice is entirely optional. Victims of Record who choose not to enroll in the digital program will continue to receive traditional notifications by mail, provided the Board has an accurate mailing address on file. To ensure you continue receiving updates, you may update your physical address at any time by contacting our Victim Services team at 801-261-6464 or via email at [email protected].

The Board of Pardons and Parole is committed to ensuring every victim has the opportunity to participate in the parole hearing process in the way that works best for them. The Victim Information Packet includes more information about the process or how to participate. If you have any questions please contact our victim services team at 801-261-6464 or email [email protected].